Getting guests to return after travel restrictions were lifted wasn’t a challenge for most hotels. But winning back the staff who left the industry has proven difficult. As a result, understaffing has become one of the pandemic’s toughest consequences for hotels.


To tackle this problem, automation can play an important role. The objective of using automation is simple: save time by eliminating or minimizing the need for time-consuming and repetitive activities.
Examples from the front desk include check-in/check-out, upselling, and repeatedly responding to the same inquiries.
Let’s take online check-in as an example. Here automation can free up your staff’s time and produce a better guest experience. The system requests guests supply their ID and credit card details before arrival and we can complete all the formalities are done before the guest walks through the door.
Send guests a mobile key, and they no longer have to wait at all. They can enter their room immediately.
Many more such facilities can be implemented using Automation
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Talk to our hospitality experts today and start benefiting from the topic right away!

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